Privacy Policy for Gravel Travel
At Gravel Travel, protecting your privacy is a top priority. This privacy policy outlines how we handle your personal information in accordance with applicable data protection laws, including relevant regulations governing the processing of personal data.
Please take a moment to read this policy carefully to understand how your personal data is collected, used, stored, and protected when you interact with our website or make a booking with us.
Information We Collect & Why
We collect personal information directly from you when you use our website, make a booking, or communicate with us via phone, email, or chat. This data is essential for processing your travel arrangements and ensuring a smooth travel experience.
Personal data we may collect includes:
- Full name, nationality, address, and contact information
- Travel dates and itinerary details
- Payment and billing information (credit card data is encrypted and protected)
- Group composition and travel preferences
- Relevant health or accessibility needs (only if necessary for your travel)
This information is used solely to confirm bookings, communicate with you, fulfill our services, and improve your experience.
How We Use Your Information
We only use your data for legitimate business purposes, including:
- Processing travel bookings and transactions
- Providing customer support and updates regarding your trip
- Sending optional newsletters and special offers (only if you’ve opted in)
- Performing internal analysis to improve our services
- Complying with legal obligations
We may occasionally contact you with satisfaction surveys or travel tips, and you can opt out at any time.
Sharing Your Data
Your personal information may be shared with trusted third parties involved in your travel arrangements, such as local guides, hotels, transportation providers, or consultants. These parties are only given the data necessary to deliver services related to your booking.
Gravel Travel will never sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.
How Long We Keep Your Data
We retain your information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal and financial record-keeping obligations:
- Booking and travel records: 7 years
- Payment details (securely stored): 7 years
- Newsletter subscriptions: Until you unsubscribe or 7 years after inactivity
- Feedback surveys: 2 years
Data Security and Encryption
Your security is important to us. All credit card transactions made through our website are encrypted and securely processed. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and financial data.
Cookie Policy
Cookies are small data files stored on your device to enhance your browsing experience. Gravel Travel uses cookies for:
- Remembering your preferences and currency
- Tracking website usage and performance through tools like Google Analytics
- Tailoring marketing efforts via platforms like Google Ads and social media
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
For more details, see our Cookie Policy.
Consent and Your Rights
By using our website, you consent to this privacy policy. You have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent for marketing communications
- Object to certain types of data processing
To exercise your rights or ask questions about your data, please contact us at info@graveltravel.is.
Updates to This Privacy Policy
We may occasionally update this privacy policy to reflect changes in law or company practices. The most current version will always be available on our website.
Effective date: June 30th 2025
Website: www.graveltravel.com
